Política de envío

 Shipping Policy – Elevantashop

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.

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2. Shipping Time

Estimated delivery times:

United Kingdom / Europe: 5–10 business days
United States / Canada: 7–15 business days
Middle East / Other regions: 10–20 business days
Canada & Australia: 7–15 business 
 Delivery times may vary due to customs delays or shipping carrier issues.

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3. Shipping Method

We use trusted international shipping carriers and logistics to fulfill orders.
All orders include a tracking number.

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4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

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5. Customs & Taxes

Customers are responsible for any customs fees, import duties, or local taxes applied by their country.
We are not responsible for delays caused by customs.

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6. Lost or Delayed Packages

If your order is delayed or lost:

Contact our support team immediately
We will investigate with the shipping carrier or supplier
Resolution depends on carrier confirmation and investigation

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7. Incorrect Address

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Please ensure all shipping details are correct before placing your order.

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8. Supplier Policy

All shipping-related issues are handled in accordance with dispute policy.