Dispute & Refund Policy

1. 🧾 General Policy

We are committed to providing high-quality products and reliable shipping services. If there is any issue with your order, you may request a dispute, refund, or replacement under the conditions outlined below.

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2. ⏳ Delayed Orders

If your order does not arrive within the estimated delivery time:

🇺🇸 USA Orders: 5–9 business days

You may request:

✔ Refund

✔ Replacement

✔ Store credit

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3. 📭 Lost Orders

If tracking shows no updates or your order is confirmed lost:

We will investigate with the shipping carrier

Additional proof may be required

If confirmed lost, a refund or replacement will be issued

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4. 📦 Damaged Products

If your item arrives damaged:

Required proof:

Clear photo or video evidence

Resolution options:

✔ Full refund

✔ Free replacement

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5. ❌ Wrong or Missing Items

If you receive the wrong product or missing items:

Contact us within 7 days of delivery

Provide clear proof (photo/video)

We will:

✔ Send the correct item

✔ Or issue a partial/full refund

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6. 🚫 Non-Eligible Refund Cases

We do not accept disputes in the following cases:

Customer changed mind after ordering

Incorrect order placed by customer

Incorrect shipping address provided

Customs delays or restrictions

Minor packaging damage with intact product

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7. 🔁 Returns

Returns may be required depending on the case

Return shipping costs may be covered by the customer unless the item is defective

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8. ⚠️ Important Notes

All disputes must be reported within 7 days of delivery

Claims after this period may not be accepted

We reserve the right to approve or deny any dispute based on evidence provided